FAQ

Updated 2 months ago by Marcus

General FAQ

Q: How is Eli ZERO different from conventional cars?

Eli ZERO is classified as an NEV in the US, and as a Light Quadricycle in Europe. This of it this way: Eli ZERO is the iPad if conventional cars are laptops. The ZERO is simple, fun and convenient, perfect for daily short trips and setting a new bar for a truly “personal” mobility experience. Eli ZERO is also much more energy efficient than conventional cars. Not only it is 1/3 of the size of a sedan, it is 3x more energy efficient than conventional electric cars. You can conveniently charge Eli ZERO from any standard 110V outlet. Via 110V outlets, Eli ZERO takes less time to a full charge (up to 70 miles @ 7 Hrs, or 3.5 Hrs via a 220V outlet) compared to conventional EVs such as Fiat 500e(84 miles @ 20 Hrs).

Q: How much cargo space is in the Eli ZERO?

There are 160 liters of cargo space - or approximately two pieces of roller-bag carry-on luggage

Q: Can I test drive an Eli ZERO? 

The actual experience of driving Eli ZERO and see it in person is quite unique. We are trying to host some test-drive events later this year. Please stay tuned via email and social media to learn about future test drive opportunities!

Q: What kind of warranty do you offer?

2 Years /20000km(12000miles) limited warranty, plus

3 Years /50000km(30000miles) battery warranty.

Please refer to the detailed policies available at the time of purchase.

Q: Is financing available? 

Currently, we are accepting reservations by collecting a refundable deposit. Financing options will be available when we are ready to ship your product and collect your outstanding payment.

Q: How much does shipping cost?

Please stay updated with your delivery options. Shipping cost will vary depending on your region. The customer is responsible for shipping costs.

Q: Do I need a driver's license to drive Eli ZERO?

Yes. Please check your state DMV for additional regulations.

See California DMV info here.

Q: Does the price include additional taxes, and registration fees?

For the U.S., MSRP excludes taxes, registration fees and destination shipments. Sales taxes may vary by states and destination shipment fees may vary by region. Starting at price refers to the base model. Detailed pricing and options will be available to reservation holders during time of purchase.

The E.U. pricing is VAT inclusive, however does not include the costs of destination shipments.

Q: What kind of accessories do you currently have or can I expect in the near future?

Our philosophy is based on simplicity. Currently, Eli ZERO comes fully equipped and ready to go! Stay tuned for additional accessories in the future.

Q: Is Eli ZERO street legal?

Yes, NEV is class of street-legal transportation vehicle that has a maximum speed of 25 mph, and can legally be driven on most roads posted 35 mph or less.

Q: Is Eli ZERO safe?

Eli ZERO is designed to meet all U.S. federal safety standards for low-speed vehicles and be equipped with automotive safety windshield glass, three-point safety belts, turn signals, headlamps and brake lights, horn, mirrors, windshield wipers and on-road tires. Eli ZERO is also street legal as a light quadricycle in Europe.

Q: Does Eli have airbags?

Airbag is a great safety tool for avoiding fatality during high-speed crash, however, when crashing at low speed(<16mph), airbag deployment(airbag deployment speed is around 200mph) can be dangerous itself. We concluded that low-speed crash is best protected with seatbelt than airbag in most cases, especially given our aluminum chassis. On top of that, 25 mph is already considered as a relative “safe speed” for both drivers and pedestrians. Slowing vehicle speed to 25 mph from 30mph DOUBLES the likelihood that the pedestrian will survive in the event of a crash. Although technically Eli ZERO can go even faster, we support and comply with NEV regulation by capping the top speed to 25 mph to make cities and communities friendlier and safer.

For additional info :A study by Maria Segui-Gomez, MD, Sc.D., done when she was with the Harvard Center for Risk Analysis, finds that the deployment of these airbags in low speed crashes actually increases the likelihood that a driver will be injured. 

Q: Can Eli ZERO go faster than 25MPH? 

Although technically Eli ZERO's capable to go faster, we cap the speed to comply with NEV regulation. Some people modify the speed of their NEVs to go higher than the regulated speed of 25 mph, and we highly discourage you to do that, as speed modification is against the rules. The speed cap is also set for the safety consideration for both the driver and the pedestrian in cities and in neighborhood communities. Here's are some interesting article on the 25mph speed as safety speed for cities: https://bit.ly/2r0m8ij and https://bloom.bg/3j8STSV

Q: How much does it cost to charge Eli ZERO to a full charge?

Less than $1. That's right 1 dollar of electricity cost gets you 70 miles of travel. (Based on $0.12/kwh)

Q: How long does it take to charge Eli ZERO and where can I charge it?

50mile model

70mile model

Level-1 (Household 110V)

0 to 100%

~5 Hrs

~7 Hrs

Level 2 (220V)

0 to 100%

~2.5 Hrs

~3.5 Hrs

Eli ZERO can be conveniently charged from any outlets, just like any electronic device.

Q: Are state and federal tax credits available for Eli ZERO?

Electric vehicle tax credits vary from state to state and depend on the intended use of the vehicle, it is best to check with your state while registering your vehicle for the details on tax credits.

NEV-Specific Questions

Q: Can you drive an NEV in Cities? What about New York City?

Yes. In most states including the state of NY, NEVs are allowed on streets with speed limit of 35 mph or less. In NYC, 25 miles per hour is the “default” speed limit, and NEV can be driven on more than 90 percent of streets throughout the five boroughs, except for parkways, expressways, and high-traffic “arterial” roads, such as Queens Boulevard and Staten Island’s Hylan Boulevard and Richmond Avenue. This makes NYC very NEV-friendly.

Q: Why the 25mph top speed? Is 25 mph top speed really much safer than a 30mph for the pedestrians?

25 mph is considered as a “safe speed” for both drivers and pedestrians. Slowing vehicle speed to 25 mph from 30mph nearly DOUBLES the likelihood that the pedestrian will survive in the event of a crush. Hence capping vehicles at 25 mph makes cities and communities friendlier and safer. Here's are some interesting article on the 25mph speed as safety speed for cities: https://bit.ly/2r0m8ij and https://bloom.bg/3j8STSV

Q: Can I modify the top speed on Eli ZERO

We strongly advise against modifying the speed limit set on the Eli ZERO. Eli ZERO limit its top speed to comply with regulations and standards set forth for the NEV category. As a federally regulated vehicle class, NEV is required to set its speed limit to a maximum of 25 mph to ensure both the safety of its drivers and the pedestrians.


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